Overview

This is where your customers will find the returns portal and start their returns registration. We recommend adding a separate "Returns and exchanges" page to your website (e.g. "www.brand.com/returns").

Content of the returns page

The general idea is to briefly discribe your returns policy, any relevant guidance and add a link to the returns portal.

Typical content blocks include (but are not limited to):

• Instructions on how to use the returns portal
• Return window
• Return fees
• Mentioning of exchanges (if offered)

Tips

We recommend adding a link to the returns page in the footer of your website called "Returns and exchanges". This links to the page explaining your returns policy (including a link to the portal).

In addition, we recommend adding a direct link to the returns portal in your footer as well called "Returns portal". This links directly to the returns portal.

FINAL STEP

👍

GO LIVE: This is the final step of going live - congrats :-)