Activating the SPY integration

This guide explains how to activate the Float integration with SPY and how returns and exchanges will be handled once the integration is live.

The integration between Float and SPY supports exchanges and automates many of the manual steps in the return process.

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Gift card refunds are not yet supported in SPY

SPY does not currently support refunds back to gift cards. If you plan to offer gift card refunds in Float, you will need to either wait until SPY adds support or disable gift card refunds before activating the integration.

We are working with SPY on this upgrade, and it is already in their pipeline.

Step 1: Activate the SPY integration

To enable the integration, you first need to activate return handling in SPY.

Activation steps

Follow these steps to activate the integration:

1. In SPY, activate "Handle returns"

2. 

   Let your Float contact know once this is activated.

3. Float will enable the integration with SPY

4. Activation is complete

What happens after activation?

Once the integration is active, Float and SPY will automatically synchronize all returns and exchanges.

All returns will follow Shopify’s new standard called native exchanges, where returns and exchanges are handled on the same Shopify order, and potential exchanges are automatically offset in refund amounts.

Customer payment rules

Customers will only need to pay if:

• They exchange for a more expensive item, or
• You require customers to cover return or outbound shipping costs

Returns and exchanges in Shopify

Once a return or exchange is created in Float, it will appear directly on the Shopify order, and SPY will automatically sync the same return.

Example: Return and exchange

Example: Return without exchange

How the return process works

The full return workflow is automated across Float, Shopify, and SPY.

High-level process overview

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For detailed instructions on how to process returns in SPY, please refer to SPY’s documentation. They have created a very fullsome guide.

1. Customer registers a return (and optional exchange) in Float’s returns portal
2. Float creates the return (and exchange) in Shopify and SPY
3. Return is received at the warehouse
4. You or the warehouse team looks up the return in SPY
   (Sales → Claims/Returns → Scan)
5. The return is already prepared, simply approve it
6. Once approved, refunds and/or exchanges are automatically processed by Float and SPY
7. Return is closed

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Fully automated processing

With the Float + SPY integration enabled, you only need to approve the return in SPY.

Float and SPY automatically handle refunds, exchanges, and synchronization across systems.