Setting up return emails
In this article, you’ll learn how to set up the email that shares return instructions and the return label with customers. This email is a backup to the instructions and label already shown in the returns portal after a return is confirmed.
Why is this important?
Not all customers download their return label or read the return instructions immediately after confirming their return in the portal.
This email works as a backup so customers still receive the key information even if they leave the portal right away. This reduces confusion and lowers the number of support tickets about return labels and instructions.
How does it work
Return instructions are sent through Shopify’s native return notification email.
You can find it here:
Shopify → Settings → Notifications → Customer Notifications → Returns → Return Created
Update the template
Replace Shopify’s default template with one of the templates below.
Templates are available in various languages below. Please reach out if you need another translations.
Template
Copy everything in the code block below and paste it into Shopify.
<!DOCTYPE html>
<html lang="en">
<head>
<title>{{ email_title }}</title>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="viewport" content="width=device-width">
<link rel="stylesheet" type="text/css" href="/assets/notifications/styles.css">
<style>
.button__cell { background: {{ shop.email_accent_color }}; }
a, a:hover, a:active, a:visited { color: {{ shop.email_accent_color }}; }
</style>
</head>
<body>
<table class="body">
<tr>
<td>
<table class="header row">
<tr>
<td class="header__cell">
<center>
<table class="container">
<tr>
<td>
<table class="row">
<tr>
<td class="shop-name__cell">
{%- if shop.email_logo_url %}
<img src="{{shop.email_logo_url}}" alt="{{ shop.name }}" width="{{ shop.email_logo_width }}">
{%- else %}
<h1 class="shop-name__text">
<a href="{{shop.url}}">{{ shop.name }}</a>
</h1>
{%- endif %}
</td>
<td>
<table class="order-po-number__container">
<tr>
<td class="order-number__cell">
<span class="order-number__text">
Order {{ order.name }}
</span>
</td>
</tr>
{%- if po_number %}
<tr>
<td class="po-number__cell">
<span class="po-number__text">
Purchase order number #{{ po_number }}
</span>
</td>
</tr>
{%- endif %}
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
</center>
</td>
</tr>
</table>
<table class="row content">
<tr>
<td class="content__cell">
<center>
<table class="container">
<tr>
<td>
{% for return_delivery in return.deliveries %}
{% if return_delivery.type == 'shopify_label' %}
<h2>Your return label is ready</h2>
<p class="return-creation__subtitle">Print your return label and attach it to the package with the items you want to return</p>
<div class="return-label-beta__instructions">
<h2>Instructions</h2>
<ol>
<li>Pack the items you are returning.</li>
<li>Print your return label and attach it to the package. Cover or remove any old shipping labels.</li>
<li>
{% if return_delivery.carrier_name %}
Give the package to {{ return_delivery.carrier_name }}.
{% else %}
Give the package to the shipping carrier listed on your label.
{% endif %}
</li>
</ol>
</div>
{% capture url_primary %}{{ return_delivery.return_label.public_file_url }}{% endcapture %}
{% capture text_primary %}Print return label{% endcapture %}
<table class="row actions">
<tr>
<td class="empty-line"> </td>
</tr>
<tr>
<td class="actions__cell">
{% if url_primary != blank %}
<table class="button main-action-cell">
<tr>
<td class="button__cell">
<a href="{{ url_primary }}" class="button__text">{{ text_primary }}</a>
</td>
</tr>
</table>
{% endif %}
</td>
</tr>
</table>
{% elsif return_delivery.type == 'manual' %}
<h2>Complete your return</h2>
<p class="return-creation__subtitle">
<b class="return-creation__subtitle-bold">We have sent you a return label or you will receive one shortly.</b>
Once you receive your return label, locate the items you want to return and follow the instructions on how to complete your return.
</p>
<div class="return-label-beta__instructions">
<h2>Instructions</h2>
<ol>
<li>Pack the items you are returning.</li>
<li>Print your return label. If you have not received it yet, you will receive it shortly.</li>
<li>Attach the label to the package. Cover or remove any old shipping labels.</li>
<li>
{% if return_delivery.carrier_name %}
Give the package to {{ return_delivery.carrier_name }}.
{% else %}
Give the package to the shipping carrier listed on your label.
{% endif %}
</li>
<li>
{% if return_delivery.tracking_url != blank %}
Track your return using <a target="_blank" style="text-decoration: underline" href="{{ return_delivery.tracking_url }}">your tracking number</a> to make sure we receive it.
{% else %}
Track your return using your tracking number to make sure we receive it.
{% endif %}
</li>
</ol>
</div>
{% endif %}
{% endfor %}
</td>
</tr>
</table>
</center>
</td>
</tr>
</table>
{% if return.line_items.size > 0 %}
<table class="row content">
<tr>
<td class="content__cell">
<center>
<table class="container">
<tr>
<td>
<h2>Items to be returned</h2>
<table class="row">
{% for line_item in return.line_items %}
<tr class="order-list__item">
<td class="order-list__item__cell">
<table>
<td>
{% if line_item.image %}
<img src="{{ line_item | img_url: 'compact_cropped' }}" align="left" width="60" height="60" class="order-list__product-image"/>
{% endif %}
</td>
<td class="order-list__product-description-cell">
{% assign line_display = line_item.quantity %}
<span class="order-list__item-title">{{ line_item.title_without_variant }} × {{ line_display }}</span><br/>
{% if line_item.variant and line_item.variant.title != 'Default Title' %}
<span class="order-list__item-variant">{{ line_item.variant.title }}</span><br/>
{% endif %}
{% for group in line_item.groups %}
{% if group.deliverable? %}
<span class="order-list__item-variant">For: {{ group.display_title }}</span>
{% else %}
<span class="order-list__item-variant">Part of: {{ group.display_title }}</span>
{% endif %}
<br/>
{% endfor %}
{% if line_item.discount_allocations %}
{% for discount_allocation in line_item.discount_allocations %}
{% if discount_allocation.amount > 0 %}
<p>
<span class="order-list__item-discount-allocation">
<img src="{{ 'notifications/discounttag.png' | shopify_asset_url }}" width="18" height="18" class="discount-tag-icon" />
<span>
{{ discount_allocation.discount_application.title | upcase }}
(-{{ discount_allocation.amount | money }})
</span>
</span>
</p>
{% endif %}
{% endfor %}
{% endif %}
</td>
<td class="order-list__price-cell">
{% if line_item.original_line_price != line_item.final_line_price %}
<del class="order-list__item-original-price">{{ line_item.original_line_price | money }}</del>
{% endif %}
<p class="order-list__item-price">
{% if line_item.final_line_price > 0 %}
{% capture final_line_price %}
-{{ line_item.final_line_price | money }}
{% endcapture %}
{{ final_line_price }}
{% if line_item.unit_price_measurement %}
<div class="order-list__unit-price">
{{- line_item.unit_price | unit_price_with_measurement: line_item.unit_price_measurement -}}
</div>
{% endif %}
{% else %}
Free
{% endif %}
</p>
</td>
</table>
</td>
</tr>
{% endfor %}
</table>
</td>
</tr>
</table>
</center>
</td>
</tr>
</table>
{% endif %}
{% if return.exchange_line_items.size > 0 %}
<table class="row content">
<tr>
<td class="content__cell">
<center>
<table class="container">
<tr>
<td>
<h2>Items you will receive</h2>
<table class="row">
{% for line_item in return.exchange_line_items %}
<tr class="order-list__item">
<td class="order-list__item__cell">
<table>
<td>
{% if line_item.image %}
<img src="{{ line_item | img_url: 'compact_cropped' }}" align="left" width="60" height="60" class="order-list__product-image"/>
{% endif %}
</td>
<td class="order-list__product-description-cell">
{% assign line_display = line_item.quantity %}
<span class="order-list__item-title">{{ line_item.title_without_variant }} × {{ line_display }}</span><br/>
{% if line_item.variant and line_item.variant.title != 'Default Title' %}
<span class="order-list__item-variant">{{ line_item.variant.title }}</span><br/>
{% endif %}
{% for group in line_item.groups %}
{% if group.deliverable? %}
<span class="order-list__item-variant">For: {{ group.display_title }}</span>
{% else %}
<span class="order-list__item-variant">Part of: {{ group.display_title }}</span>
{% endif %}
<br/>
{% endfor %}
</td>
<td class="order-list__price-cell">
{% if line_item.original_line_price != line_item.final_line_price %}
<del class="order-list__item-original-price">{{ line_item.original_line_price | money }}</del>
{% endif %}
<p class="order-list__item-price">
{% if line_item.final_line_price > 0 %}
{{ line_item.final_line_price | money }}
{% else %}
Free
{% endif %}
</p>
</td>
</table>
</td>
</tr>
{% endfor %}
</table>
</td>
</tr>
</table>
</center>
</td>
</tr>
</table>
{% endif %}
<table class="row footer">
<tr>
<td class="footer__cell">
<center>
<table class="container">
<tr>
<td>
<p class="disclaimer__subtext">If you have any questions, you can reply to this email or contact us at <a href="mailto:{{ shop.email }}">{{ shop.email }}</a></p>
</td>
</tr>
</table>
</center>
</td>
</tr>
</table>
<img src="{{ 'notifications/spacer.png' | shopify_asset_url }}" class="spacer" height="1" />
</td>
</tr>
</table>
</body>
</html><!DOCTYPE html>
<html lang="da">
<head>
<title>{{ email_title }}</title>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="viewport" content="width=device-width">
<link rel="stylesheet" type="text/css" href="/assets/notifications/styles.css">
<style>
.button__cell { background: {{ shop.email_accent_color }}; }
a, a:hover, a:active, a:visited { color: {{ shop.email_accent_color }}; }
</style>
</head>
<body>
<table class="body">
<tr>
<td>
<table class="header row">
<tr>
<td class="header__cell">
<center>
<table class="container">
<tr>
<td>
<table class="row">
<tr>
<td class="shop-name__cell">
{%- if shop.email_logo_url %}
<img src="{{shop.email_logo_url}}" alt="{{ shop.name }}" width="{{ shop.email_logo_width }}">
{%- else %}
<h1 class="shop-name__text">
<a href="{{shop.url}}">{{ shop.name }}</a>
</h1>
{%- endif %}
</td>
<td>
<table class="order-po-number__container">
<tr>
<td class="order-number__cell">
<span class="order-number__text">
Ordre {{ order.name }}
</span>
</td>
</tr>
{%- if po_number %}
<tr>
<td class="po-number__cell">
<span class="po-number__text">
Købsordrenummer #{{ po_number }}
</span>
</td>
</tr>
{%- endif %}
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
</center>
</td>
</tr>
</table>
<table class="row content">
<tr>
<td class="content__cell">
<center>
<table class="container">
<tr>
<td>
{% for return_delivery in return.deliveries %}
{% if return_delivery.type == 'shopify_label' %}
<h2>Din returlabel er klar</h2>
<p class="return-creation__subtitle">Udskriv din returlabel, og sæt den på pakken med dine varer, der skal sendes retur</p>
<div class="return-label-beta__instructions">
<h2>Instruktioner</h2>
<ol>
<li>Pak de varer, du returnerer.</li>
<li>Udskriv din returlabel og sæt den på pakken. Dæk eller fjern gamle fragtlabels.</li>
<li>
{% if return_delivery.carrier_name %}
Giv pakken til {{ return_delivery.carrier_name }}.
{% else %}
Giv pakken til det fragtfirma, der er angivet på din label.
{% endif %}
</li>
</ol>
</div>
{% capture url_primary %}{{ return_delivery.return_label.public_file_url }}{% endcapture %}
{% capture text_primary %}Udskriv returlabel{% endcapture %}
<table class="row actions">
<tr>
<td class="empty-line"> </td>
</tr>
<tr>
<td class="actions__cell">
{% if url_primary != blank %}
<table class="button main-action-cell">
<tr>
<td class="button__cell">
<a href="{{ url_primary }}" class="button__text">{{ text_primary }}</a>
</td>
</tr>
</table>
{% endif %}
</td>
</tr>
</table>
{% elsif return_delivery.type == 'manual' %}
<h2>Fuldfør din returnering</h2>
<p class="return-creation__subtitle">
<b class="return-creation__subtitle-bold">Vi har sendt en returlabel til dig, eller du modtager en snart.</b>
Når du modtager din returlabel, skal du finde de varer, du vil returnere, og følge vejledningen til, hvordan du fuldfører din returnering.
</p>
<div class="return-label-beta__instructions">
<h2>Instruktioner</h2>
<ol>
<li>Pak de varer, du returnerer.</li>
<li>Udskriv din returlabel. Hvis du ikke har modtaget den endnu, vil du gøre det snarest.</li>
<li>Sæt labelen på pakken. Dæk eller fjern gamle fragtlabels.</li>
<li>
{% if return_delivery.carrier_name %}
Giv pakken til {{ return_delivery.carrier_name }}.
{% else %}
Giv pakken til det fragtfirma, der er angivet på din label.
{% endif %}
</li>
<li>
{% if return_delivery.tracking_url != blank %}
Spor din returnering ved hjælp af <a target="_blank" style="text-decoration: underline" href="{{ return_delivery.tracking_url }}">dit trackingnummer</a>, så du er sikker på, at vi modtager den.
{% else %}
Spor din returnering ved hjælp af dit trackingnummer, så du er sikker på, at vi modtager den.
{% endif %}
</li>
</ol>
</div>
{% endif %}
{% endfor %}
</td>
</tr>
</table>
</center>
</td>
</tr>
</table>
{% if return.line_items.size > 0 %}
<table class="row content">
<tr>
<td class="content__cell">
<center>
<table class="container">
<tr>
<td>
<h2>Varer, der skal returneres</h2>
<table class="row">
{% for line_item in return.line_items %}
<tr class="order-list__item">
<td class="order-list__item__cell">
<table>
<td>
{% if line_item.image %}
<img src="{{ line_item | img_url: 'compact_cropped' }}" align="left" width="60" height="60" class="order-list__product-image"/>
{% endif %}
</td>
<td class="order-list__product-description-cell">
{% assign line_display = line_item.quantity %}
<span class="order-list__item-title">{{ line_item.title_without_variant }} × {{ line_display }}</span><br/>
{% if line_item.variant and line_item.variant.title != 'Default Title' %}
<span class="order-list__item-variant">{{ line_item.variant.title }}</span><br/>
{% endif %}
{% for group in line_item.groups %}
{% if group.deliverable? %}
<span class="order-list__item-variant">For: {{ group.display_title }}</span>
{% else %}
<span class="order-list__item-variant">En del af: {{ group.display_title }}</span>
{% endif %}
<br/>
{% endfor %}
{% if line_item.discount_allocations %}
{% for discount_allocation in line_item.discount_allocations %}
{% if discount_allocation.amount > 0 %}
<p>
<span class="order-list__item-discount-allocation">
<img src="{{ 'notifications/discounttag.png' | shopify_asset_url }}" width="18" height="18" class="discount-tag-icon" />
<span>
{{ discount_allocation.discount_application.title | upcase }}
(-{{ discount_allocation.amount | money }})
</span>
</span>
</p>
{% endif %}
{% endfor %}
{% endif %}
</td>
<td class="order-list__price-cell">
{% if line_item.original_line_price != line_item.final_line_price %}
<del class="order-list__item-original-price">{{ line_item.original_line_price | money }}</del>
{% endif %}
<p class="order-list__item-price">
{% if line_item.final_line_price > 0 %}
{% capture final_line_price %}
-{{ line_item.final_line_price | money }}
{% endcapture %}
{{ final_line_price }}
{% if line_item.unit_price_measurement %}
<div class="order-list__unit-price">
{{- line_item.unit_price | unit_price_with_measurement: line_item.unit_price_measurement -}}
</div>
{% endif %}
{% else %}
Gratis
{% endif %}
</p>
</td>
</table>
</td>
</tr>
{% endfor %}
</table>
</td>
</tr>
</table>
</center>
</td>
</tr>
</table>
{% endif %}
{% if return.exchange_line_items.size > 0 %}
<table class="row content">
<tr>
<td class="content__cell">
<center>
<table class="container">
<tr>
<td>
<h2>Varer, du vil modtage</h2>
<table class="row">
{% for line_item in return.exchange_line_items %}
<tr class="order-list__item">
<td class="order-list__item__cell">
<table>
<td>
{% if line_item.image %}
<img src="{{ line_item | img_url: 'compact_cropped' }}" align="left" width="60" height="60" class="order-list__product-image"/>
{% endif %}
</td>
<td class="order-list__product-description-cell">
{% assign line_display = line_item.quantity %}
<span class="order-list__item-title">{{ line_item.title_without_variant }} × {{ line_display }}</span><br/>
{% if line_item.variant and line_item.variant.title != 'Default Title' %}
<span class="order-list__item-variant">{{ line_item.variant.title }}</span><br/>
{% endif %}
{% for group in line_item.groups %}
{% if group.deliverable? %}
<span class="order-list__item-variant">For: {{ group.display_title }}</span>
{% else %}
<span class="order-list__item-variant">En del af: {{ group.display_title }}</span>
{% endif %}
<br/>
{% endfor %}
{% if line_item.discount_allocations %}
{% for discount_allocation in line_item.discount_allocations %}
{% if discount_allocation.amount > 0 %}
<p>
<span class="order-list__item-discount-allocation">
<img src="{{ 'notifications/discounttag.png' | shopify_asset_url }}" width="18" height="18" class="discount-tag-icon" />
<span>
{{ discount_allocation.discount_application.title | upcase }}
(-{{ discount_allocation.amount | money }})
</span>
</span>
</p>
{% endif %}
{% endfor %}
{% endif %}
</td>
<td class="order-list__price-cell">
{% if line_item.original_line_price != line_item.final_line_price %}
<del class="order-list__item-original-price">{{ line_item.original_line_price | money }}</del>
{% endif %}
<p class="order-list__item-price">
{% if line_item.final_line_price > 0 %}
{% capture final_line_price %}
{{ line_item.final_line_price | money }}
{% endcapture %}
{{ final_line_price }}
{% if line_item.unit_price_measurement %}
<div class="order-list__unit-price">
{{- line_item.unit_price | unit_price_with_measurement: line_item.unit_price_measurement -}}
</div>
{% endif %}
{% else %}
Gratis
{% endif %}
</p>
</td>
</table>
</td>
</tr>
{% endfor %}
</table>
</td>
</tr>
</table>
</center>
</td>
</tr>
</table>
{% endif %}
<table class="row footer">
<tr>
<td class="footer__cell">
<center>
<table class="container">
<tr>
<td>
<p class="disclaimer__subtext">Hvis du har spørgsmål, kan du besvare denne mail eller kontakte os på <a href="mailto:{{ shop.email }}">{{ shop.email }}</a></p>
</td>
</tr>
</table>
</center>
</td>
</tr>
</table>
<img src="{{ 'notifications/spacer.png' | shopify_asset_url }}" class="spacer" height="1" />
</td>
</tr>
</table>
</body>
</html>
```<!DOCTYPE html>
<html lang="de">
<head>
<title>{{ email_title }}</title>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="viewport" content="width=device-width">
<link rel="stylesheet" type="text/css" href="/assets/notifications/styles.css">
<style>
.button__cell { background: {{ shop.email_accent_color }}; }
a, a:hover, a:active, a:visited { color: {{ shop.email_accent_color }}; }
</style>
</head>
<body>
<table class="body">
<tr>
<td>
<table class="header row">
<tr>
<td class="header__cell">
<center>
<table class="container">
<tr>
<td>
<table class="row">
<tr>
<td class="shop-name__cell">
{%- if shop.email_logo_url %}
<img src="{{shop.email_logo_url}}" alt="{{ shop.name }}" width="{{ shop.email_logo_width }}">
{%- else %}
<h1 class="shop-name__text">
<a href="{{shop.url}}">{{ shop.name }}</a>
</h1>
{%- endif %}
</td>
<td>
<table class="order-po-number__container">
<tr>
<td class="order-number__cell">
<span class="order-number__text">
Bestellung {{ order.name }}
</span>
</td>
</tr>
{%- if po_number %}
<tr>
<td class="po-number__cell">
<span class="po-number__text">
Bestellnummer #{{ po_number }}
</span>
</td>
</tr>
{%- endif %}
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
</center>
</td>
</tr>
</table>
<table class="row content">
<tr>
<td class="content__cell">
<center>
<table class="container">
<tr>
<td>
{% for return_delivery in return.deliveries %}
{% if return_delivery.type == 'shopify_label' %}
<h2>Ihr Rücksendeetikett ist verfügbar</h2>
<p class="return-creation__subtitle">Bitte drucken Sie Ihr Rücksendeetikett aus und bringen Sie es an dem Paket mit den Artikeln an, die Sie zurücksenden möchten</p>
<div class="return-label-beta__instructions">
<h2>So funktioniert die Rücksendung</h2>
<ol>
<li>Verpacken Sie die Artikel, die Sie zurücksenden möchten.</li>
<li>Drucken Sie Ihr Rücksendeetikett aus und befestigen Sie es gut sichtbar auf dem Paket. Entfernen oder überkleben Sie alte Versandetiketten.</li>
<li>
{% if return_delivery.carrier_name %}
Geben Sie das Paket bei {{ return_delivery.carrier_name }} ab.
{% else %}
Geben Sie das Paket bei dem auf dem Etikett angegebenen Versanddienstleister ab.
{% endif %}
</li>
</ol>
</div>
{% capture url_primary %}{{ return_delivery.return_label.public_file_url }}{% endcapture %}
{% capture text_primary %}Rücksendeetikett drucken{% endcapture %}
<table class="row actions">
<tr>
<td class="empty-line"> </td>
</tr>
<tr>
<td class="actions__cell">
{% if url_primary != blank %}
<table class="button main-action-cell">
<tr>
<td class="button__cell">
<a href="{{ url_primary }}" class="button__text">{{ text_primary }}</a>
</td>
</tr>
</table>
{% endif %}
</td>
</tr>
</table>
{% elsif return_delivery.type == 'manual' %}
<h2>Ihre Rücksendung abschließen</h2>
<p class="return-creation__subtitle">
<b class="return-creation__subtitle-bold">Ihr Rücksendeetikett wurde bereits versendet oder wird Ihnen in Kürze zugeschickt.</b>
Sobald Sie Ihr Rücksendeetikett erhalten haben, wählen Sie die Artikel aus, die Sie zurücksenden möchten, und folgen Sie den Anweisungen, um Ihre Rücksendung abzuschließen.
</p>
<div class="return-label-beta__instructions">
<h2>So funktioniert die Rücksendung</h2>
<ol>
<li>Verpacken Sie die Artikel, die Sie zurücksenden möchten.</li>
<li>Drucken Sie Ihr Rücksendeetikett aus. Falls Sie es noch nicht erhalten haben, erhalten Sie es in Kürze.</li>
<li>Befestigen Sie das Etikett gut sichtbar auf dem Paket. Entfernen oder überkleben Sie alte Versandetiketten.</li>
<li>
{% if return_delivery.carrier_name %}
Geben Sie das Paket bei {{ return_delivery.carrier_name }} ab.
{% else %}
Geben Sie das Paket bei dem auf dem Etikett angegebenen Versanddienstleister ab.
{% endif %}
</li>
<li>
{% if return_delivery.tracking_url != blank %}
Verfolgen Sie Ihre Rücksendung über <a target="_blank" style="text-decoration: underline" href="{{ return_delivery.tracking_url }}">Ihre Sendungsverfolgung</a>, um sicherzustellen, dass sie bei uns eingeht.
{% else %}
Verfolgen Sie Ihre Rücksendung über Ihre Sendungsverfolgung, um sicherzustellen, dass sie bei uns eingeht.
{% endif %}
</li>
</ol>
</div>
{% endif %}
{% endfor %}
</td>
</tr>
</table>
</center>
</td>
</tr>
</table>
{% if return.line_items.size > 0 %}
<table class="row content">
<tr>
<td class="content__cell">
<center>
<table class="container">
<tr>
<td>
<h2>Zurückzusendende Artikel</h2>
<table class="row">
{% for line_item in return.line_items %}
<tr class="order-list__item">
<td class="order-list__item__cell">
<table>
<td>
{% if line_item.image %}
<img src="{{ line_item | img_url: 'compact_cropped' }}" align="left" width="60" height="60" class="order-list__product-image"/>
{% endif %}
</td>
<td class="order-list__product-description-cell">
{% assign line_display = line_item.quantity %}
<span class="order-list__item-title">{{ line_item.title_without_variant }} × {{ line_display }}</span><br/>
{% if line_item.variant and line_item.variant.title != 'Default Title' %}
<span class="order-list__item-variant">{{ line_item.variant.title }}</span><br/>
{% endif %}
{% for group in line_item.groups %}
{% if group.deliverable? %}
<span class="order-list__item-variant">Für: {{ group.display_title }}</span>
{% else %}
<span class="order-list__item-variant">Teil von: {{ group.display_title }}</span>
{% endif %}
<br/>
{% endfor %}
</td>
<td class="order-list__price-cell">
{% if line_item.original_line_price != line_item.final_line_price %}
<del class="order-list__item-original-price">{{ line_item.original_line_price | money }}</del>
{% endif %}
<p class="order-list__item-price">
{% if line_item.final_line_price > 0 %}
{% capture final_line_price %}
-{{ line_item.final_line_price | money }}
{% endcapture %}
{{ final_line_price }}
{% else %}
Kostenlos
{% endif %}
</p>
</td>
</table>
</td>
</tr>
{% endfor %}
</table>
</td>
</tr>
</table>
</center>
</td>
</tr>
</table>
{% endif %}
{% if return.exchange_line_items.size > 0 %}
<table class="row content">
<tr>
<td class="content__cell">
<center>
<table class="container">
<tr>
<td>
<h2>Artikel, die Sie erhalten werden</h2>
<table class="row">
{% for line_item in return.exchange_line_items %}
<tr class="order-list__item">
<td class="order-list__item__cell">
<table>
<td>
{% if line_item.image %}
<img src="{{ line_item | img_url: 'compact_cropped' }}" align="left" width="60" height="60" class="order-list__product-image"/>
{% endif %}
</td>
<td class="order-list__product-description-cell">
{% assign line_display = line_item.quantity %}
<span class="order-list__item-title">{{ line_item.title_without_variant }} × {{ line_display }}</span><br/>
{% if line_item.variant and line_item.variant.title != 'Default Title' %}
<span class="order-list__item-variant">{{ line_item.variant.title }}</span><br/>
{% endif %}
</td>
<td class="order-list__price-cell">
{% if line_item.original_line_price != line_item.final_line_price %}
<del class="order-list__item-original-price">{{ line_item.original_line_price | money }}</del>
{% endif %}
<p class="order-list__item-price">
{% if line_item.final_line_price > 0 %}
{{ line_item.final_line_price | money }}
{% else %}
Kostenlos
{% endif %}
</p>
</td>
</table>
</td>
</tr>
{% endfor %}
</table>
</td>
</tr>
</table>
</center>
</td>
</tr>
</table>
{% endif %}
<table class="row footer">
<tr>
<td class="footer__cell">
<center>
<table class="container">
<tr>
<td>
<p class="disclaimer__subtext">Bei Fragen antworten Sie einfach auf diese E-Mail oder kontaktieren Sie uns unter <a href="mailto:{{ shop.email }}">{{ shop.email }}</a></p>
</td>
</tr>
</table>
</center>
</td>
</tr>
</table>
<img src="{{ 'notifications/spacer.png' | shopify_asset_url }}" class="spacer" height="1" />
</td>
</tr>
</table>
</body>
</html><!DOCTYPE html>
<html lang="no">
<head>
<title>{{ email_title }}</title>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="viewport" content="width=device-width">
<link rel="stylesheet" type="text/css" href="/assets/notifications/styles.css">
<style>
.button__cell { background: {{ shop.email_accent_color }}; }
a, a:hover, a:active, a:visited { color: {{ shop.email_accent_color }}; }
</style>
</head>
<body>
<table class="body">
<tr>
<td>
<table class="header row">
<tr>
<td class="header__cell">
<center>
<table class="container">
<tr>
<td>
<table class="row">
<tr>
<td class="shop-name__cell">
{%- if shop.email_logo_url %}
<img src="{{shop.email_logo_url}}" alt="{{ shop.name }}" width="{{ shop.email_logo_width }}">
{%- else %}
<h1 class="shop-name__text">
<a href="{{shop.url}}">{{ shop.name }}</a>
</h1>
{%- endif %}
</td>
<td>
<table class="order-po-number__container">
<tr>
<td class="order-number__cell">
<span class="order-number__text">
Bestilling {{ order.name }}
</span>
</td>
</tr>
{%- if po_number %}
<tr>
<td class="po-number__cell">
<span class="po-number__text">
Ordrenummer #{{ po_number }}
</span>
</td>
</tr>
{%- endif %}
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
</center>
</td>
</tr>
</table>
<table class="row content">
<tr>
<td class="content__cell">
<center>
<table class="container">
<tr>
<td>
{% for return_delivery in return.deliveries %}
{% if return_delivery.type == 'shopify_label' %}
<h2>Returetiketten din er klar</h2>
<p class="return-creation__subtitle">Skriv ut returetiketten og fest den på pakken med varene du ønsker å returnere</p>
<div class="return-label-beta__instructions">
<h2>Slik returnerer du</h2>
<ol>
<li>Pakk varene du ønsker å returnere.</li>
<li>Skriv ut returetiketten og fest den godt på pakken. Fjern eller dekk til gamle fraktetiketter.</li>
<li>
{% if return_delivery.carrier_name %}
Lever pakken til {{ return_delivery.carrier_name }}.
{% else %}
Lever pakken til fraktselskapet som står oppført på etiketten.
{% endif %}
</li>
</ol>
</div>
{% capture url_primary %}{{ return_delivery.return_label.public_file_url }}{% endcapture %}
{% capture text_primary %}Skriv ut returetikett{% endcapture %}
<table class="row actions">
<tr>
<td class="empty-line"> </td>
</tr>
<tr>
<td class="actions__cell">
{% if url_primary != blank %}
<table class="button main-action-cell">
<tr>
<td class="button__cell">
<a href="{{ url_primary }}" class="button__text">{{ text_primary }}</a>
</td>
</tr>
</table>
{% endif %}
</td>
</tr>
</table>
{% elsif return_delivery.type == 'manual' %}
<h2>Fullfør returen din</h2>
<p class="return-creation__subtitle">
<b class="return-creation__subtitle-bold">Returetiketten din er sendt eller vil bli sendt til deg snart.</b>
Når du har mottatt returetiketten, finner du varene du ønsker å returnere og følger instruksjonene for å fullføre returen.
</p>
<div class="return-label-beta__instructions">
<h2>Slik returnerer du</h2>
<ol>
<li>Pakk varene du ønsker å returnere.</li>
<li>Skriv ut returetiketten. Hvis du ikke har mottatt den ennå, vil den bli sendt til deg snart.</li>
<li>Fest etiketten godt på pakken. Fjern eller dekk til gamle fraktetiketter.</li>
<li>
{% if return_delivery.carrier_name %}
Lever pakken til {{ return_delivery.carrier_name }}.
{% else %}
Lever pakken til fraktselskapet som står oppført på etiketten.
{% endif %}
</li>
<li>
{% if return_delivery.tracking_url != blank %}
Spor returen din via <a target="_blank" style="text-decoration: underline" href="{{ return_delivery.tracking_url }}">sporingsnummeret ditt</a> for å sikre at vi mottar den.
{% else %}
Spor returen din via sporingsnummeret ditt for å sikre at vi mottar den.
{% endif %}
</li>
</ol>
</div>
{% endif %}
{% endfor %}
</td>
</tr>
</table>
</center>
</td>
</tr>
</table>
{% if return.line_items.size > 0 %}
<table class="row content">
<tr>
<td class="content__cell">
<center>
<table class="container">
<tr>
<td>
<h2>Varer som returneres</h2>
<table class="row">
{% for line_item in return.line_items %}
<tr class="order-list__item">
<td class="order-list__item__cell">
<table>
<td>
{% if line_item.image %}
<img src="{{ line_item | img_url: 'compact_cropped' }}" align="left" width="60" height="60" class="order-list__product-image"/>
{% endif %}
</td>
<td class="order-list__product-description-cell">
{% assign line_display = line_item.quantity %}
<span class="order-list__item-title">{{ line_item.title_without_variant }} × {{ line_display }}</span><br/>
{% if line_item.variant and line_item.variant.title != 'Default Title' %}
<span class="order-list__item-variant">{{ line_item.variant.title }}</span><br/>
{% endif %}
</td>
<td class="order-list__price-cell">
<p class="order-list__item-price">
{% if line_item.final_line_price > 0 %}
-{{ line_item.final_line_price | money }}
{% else %}
Gratis
{% endif %}
</p>
</td>
</table>
</td>
</tr>
{% endfor %}
</table>
</td>
</tr>
</table>
</center>
</td>
</tr>
</table>
{% endif %}
{% if return.exchange_line_items.size > 0 %}
<table class="row content">
<tr>
<td class="content__cell">
<center>
<table class="container">
<tr>
<td>
<h2>Varer du vil motta</h2>
<table class="row">
{% for line_item in return.exchange_line_items %}
<tr class="order-list__item">
<td class="order-list__item__cell">
<table>
<td>
{% if line_item.image %}
<img src="{{ line_item | img_url: 'compact_cropped' }}" align="left" width="60" height="60" class="order-list__product-image"/>
{% endif %}
</td>
<td class="order-list__product-description-cell">
{% assign line_display = line_item.quantity %}
<span class="order-list__item-title">{{ line_item.title_without_variant }} × {{ line_display }}</span><br/>
</td>
<td class="order-list__price-cell">
<p class="order-list__item-price">
{% if line_item.final_line_price > 0 %}
{{ line_item.final_line_price | money }}
{% else %}
Gratis
{% endif %}
</p>
</td>
</table>
</td>
</tr>
{% endfor %}
</table>
</td>
</tr>
</table>
</center>
</td>
</tr>
</table>
{% endif %}
<table class="row footer">
<tr>
<td class="footer__cell">
<center>
<table class="container">
<tr>
<td>
<p class="disclaimer__subtext">Har du spørsmål? Svar på denne e-posten eller kontakt oss på <a href="mailto:{{ shop.email }}">{{ shop.email }}</a></p>
</td>
</tr>
</table>
</center>
</td>
</tr>
</table>
<img src="{{ 'notifications/spacer.png' | shopify_asset_url }}" class="spacer" height="1" />
</td>
</tr>
</table>
</body>
</html>Updated 5 days ago